Terms of Use

Last Updated: January 2024

1. Introduction

These Terms of Use govern your access to and use of the dawn-ocelot website and services. By accessing our website or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.

dawn-ocelot Ltd ("we", "us", "our") is a company registered in England and Wales, with our registered office at 47 Victoria Street, Birmingham, B1 3PE.

2. Service Description

dawn-ocelot provides card protection monitoring services designed to help detect potentially fraudulent transactions and alert cardholders to suspicious activity. Our services include:

• Transaction monitoring and analysis
• Fraud alerts and notifications
• Security consultation
• Fraud recovery assistance

Our services are supplementary to the fraud protection provided by your bank or card issuer and do not replace those protections.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of the United Kingdom
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete information when registering

4. Account Registration

When you register for our services, you agree to:

• Provide truthful, accurate, and current information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or contain inaccurate information.

5. Service Limitations

You acknowledge and agree that:

• Our services cannot guarantee prevention of all fraudulent transactions
• Detection accuracy depends on various factors including data availability and fraud sophistication
• Alerts may occasionally include false positives or miss certain activities
• Our services complement but do not replace direct communication with your bank
• Response times depend on alert acknowledgment by members

6. User Responsibilities

As a user of our services, you agree to:

• Respond promptly to fraud alerts and notifications
• Report suspected fraud to your bank directly
• Keep your contact information current
• Review transaction alerts and reports regularly
• Cooperate with investigations when requested
• Not share your account credentials with others

7. Fees and Payment

Service fees are as described on our Services page. By subscribing, you agree to:

• Pay the applicable fees for your chosen plan
• Authorise recurring charges for subscription services
• Provide valid payment information

Fees may be changed with 30 days notice. Refunds are handled according to our refund policy available upon request.

8. Cancellation

You may cancel your subscription at any time through your member portal or by contacting our support team. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods unless required by law.

9. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of dawn-ocelot Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer our software or systems
• Create derivative works based on our content

10. Prohibited Conduct

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the operation of our website or services
• Submit false or misleading information
• Use automated tools to access our services without permission
• Resell or redistribute our services without authorisation

11. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• All fraudulent activity will be detected
• Our systems will be free from security vulnerabilities
• Information on our website is complete or current

To the maximum extent permitted by law, we disclaim all warranties, including merchantability and fitness for a particular purpose.

12. Limitation of Liability

To the fullest extent permitted by law, dawn-ocelot Ltd shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from service interruptions
• Actions taken by third parties, including banks or fraudsters

Our total liability for any claim shall not exceed the fees paid by you in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless dawn-ocelot Ltd, its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites. Accessing third-party links is at your own risk.

15. Modifications to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to registered users via email. Continued use of our services after changes constitutes acceptance of the modified terms.

16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and dawn-ocelot Ltd regarding your use of our services.

19. Contact Information

For questions about these Terms of Use, please contact us:

dawn-ocelot Ltd
47 Victoria Street
Birmingham, B1 3PE
Email: [email protected]