dawn-ocelot

Our Story

dawn-ocelot was founded in 2018 by a team of financial security professionals who recognised a growing gap between the fraud protection offered by banks and the increasingly sophisticated tactics employed by criminals.

Having witnessed firsthand the distress caused by card fraud during their years working in banking security, our founders set out to create a service that would give cardholders greater visibility and control over their financial safety.

What began as a small operation serving local businesses in Birmingham has grown into a nationwide service protecting over 45,000 members across the United Kingdom. Throughout this growth, we have maintained our commitment to personalised service and rapid response times.

Professional team collaborating in modern office

What Guides Us

Vigilance

We maintain constant awareness of emerging threats and evolving fraud techniques. Our systems and protocols are continuously updated to address new risks before they affect our members.

Transparency

We believe in clear communication about what our services can and cannot do. We never oversell our capabilities or make guarantees that cannot be fulfilled.

Responsiveness

When a potential threat is detected, every second counts. Our team operates with urgency to ensure members are informed and assisted as quickly as possible.

Accessibility

Financial security should not be a luxury. We offer tiered pricing to ensure that effective card protection is available to individuals and families at various budget levels.

How We Operate

Our monitoring centre operates around the clock, staffed by trained analysts who review flagged transactions and assess risk levels. This human oversight layer complements our automated detection systems, reducing false positives while catching genuine threats.

We partner with financial institutions across the UK to stay informed about current fraud trends. This collaborative approach allows us to refine our algorithms based on real-world data from multiple sources.

Member data security is paramount. All personal and financial information is encrypted using industry-standard protocols, and our systems undergo regular third-party security audits.

Our Track Record

45,000+

Active members across England, Scotland, Wales, and Northern Ireland trust us with their card security.

99.7%

Our fraud detection rate, achieved through the combination of algorithmic analysis and human review.

£2.3M

Estimated total value of fraudulent transactions prevented for our members since 2018.

Our Team

dawn-ocelot employs 28 full-time staff members, including former banking security officers, fraud investigators, and IT security specialists. This diverse expertise allows us to approach card protection from multiple angles.

Our customer support team members each undergo 80 hours of training before handling member queries, ensuring they can provide informed guidance on both technical and procedural matters.

Leadership decisions are made by professionals with a combined 60 years of experience in financial services security, bringing institutional knowledge to strategic planning.

Recognised Standards

We adhere to the Information Commissioner's Office (ICO) guidelines for data handling and are registered as a data controller. Our practices align with the Payment Card Industry Data Security Standard (PCI DSS) framework.

While we are not a regulated financial institution, we maintain professional indemnity insurance and operate under voluntary codes of conduct established by UK fraud prevention bodies.

Our monitoring systems are hosted in UK-based data centres that maintain ISO 27001 certification for information security management.

We are members of Cifas, the UK's fraud prevention community, which enables information sharing about known fraud patterns while respecting data protection requirements.

Annual external audits verify our security controls and data handling procedures. Audit reports are available to corporate clients upon request as part of due diligence processes.

About Our Company