dawn-ocelot

Get in Touch

Whether you have questions about our services, need assistance with an existing account, or want to discuss your card protection requirements, our team is available to help.

For urgent matters related to suspected fraud on a monitored card, existing members should use the priority alert function in their member portal for the fastest response.

Office Address

dawn-ocelot Ltd

47 Victoria Street

Birmingham, B1 3PE

United Kingdom

Email

General Enquiries: [email protected]

Member Support: [email protected]

Business Accounts: [email protected]

Working Hours

Customer Service:

Monday to Friday: 08:00 - 20:00

Saturday: 09:00 - 17:00

Sunday: Closed

Fraud Alert Monitoring:

24 hours, 7 days a week

Response Times

We aim to respond to all general enquiries within one business day. During peak periods, this may extend to 48 hours, though we typically reply much sooner.

Members experiencing active fraud concerns receive priority handling. If you believe your card is currently being misused, log into the member portal and use the emergency alert feature for immediate attention from our monitoring team.

Business account enquiries are handled by dedicated relationship managers who can often respond within the same business day.

Frequently Asked Questions

How quickly will I hear back after submitting an enquiry?

Most enquiries receive a response within 24 hours during business days. Complex questions or those received over weekends may take up to 48 hours.

Can I visit your office in person?

Office visits are by appointment only. Please contact us via email to arrange a meeting if you prefer face-to-face discussion.

What information should I include in my enquiry?

For the fastest assistance, include your full name, the service you are interested in, and a brief description of your card protection needs or concerns.

Is there a way to reach you urgently outside business hours?

Our fraud monitoring operates 24/7 for members. Non-urgent enquiries received outside business hours will be addressed when offices reopen.

Before You Write

To help us direct your enquiry to the right team, please consider these categories:

New Customer Enquiries: Questions about services, pricing, or how our protection works.
Existing Member Support: Account changes, billing questions, or technical issues with the portal.
Business Partnerships: Corporate account setups or integration discussions.
Media and Press: Interview requests or information for publication.

Privacy Note: Any personal information you provide in correspondence is handled according to our Privacy Policy. We do not share contact details with third parties for marketing purposes. Enquiry records are retained for customer service improvement and may be referenced in future communications.

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