Last Updated: January 2024
Introduction
dawn-ocelot Ltd ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and use our card protection services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller Information
dawn-ocelot Ltd is the data controller responsible for your personal data. Our registered office is located at 47 Victoria Street, Birmingham, B1 3PE, United Kingdom. For data protection enquiries, please contact us at [email protected].
Information We Collect
We collect information in several ways:
Information You Provide Directly
- Full name and contact details when you submit an enquiry form
- Email address for service communications
- Service preferences and requirements
- Correspondence records when you contact our support team
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referral source
- Device information
Information from Members
If you become a member of our protection service, we may also collect:
- Transaction monitoring data as authorised by you
- Alert preferences and communication settings
- Payment information for subscription billing
How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: To provide the card protection services you have requested
- Communication: To respond to your enquiries and provide customer support
- Security Alerts: To send fraud alerts and security notifications to members
- Service Improvement: To analyse usage patterns and improve our offerings
- Legal Compliance: To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfil our service agreement with you
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing required to comply with applicable laws
Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Companies that assist us in operating our services, bound by data protection agreements
- Financial Institutions: When necessary to coordinate fraud prevention activities on your behalf
- Legal Authorities: When required by law or to protect our legal rights
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry records: 2 years from last contact
- Member account data: Duration of membership plus 7 years
- Transaction monitoring logs: 7 years as required for financial records
- Website analytics: 26 months
Your Rights
Under data protection law, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and audits
- Staff training on data protection
International Transfers
Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated to members directly. We encourage you to review this page regularly for the latest information.
Complaints
If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact Us
For any questions regarding this Privacy Policy or our data practices, please contact:
Data Protection Officer
dawn-ocelot Ltd
47 Victoria Street
Birmingham, B1 3PE
Email: [email protected]